Look up a customer's payment history
When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.
Gives agents instant billing context without leaving the conversation.
How it works
Ticket Created
Agent needs billing context
Can you check what payments this customer has made? Their email is [email protected].
List payments
Retrieved 4 payments from the last 90 days
Payment history for Alex Johnson ([email protected]):
• Mar 1 — $99.00 (Succeeded) — Visa •4242
• Feb 1 — $99.00 (Succeeded) — Visa •4242
• Jan 1 — $99.00 (Succeeded) — Visa •4242
• Dec 1 — $99.00 (Succeeded) — Visa •4242
Monthly subscription, all payments successful. Need me to look into anything specific?
Triggers & Actions
Trigger
Ticket Created
Zendesk
Fires when a new ticket is created in Zendesk.
Action
Get Customer
Stripe
Look up a Stripe customer by email, ID, or name and retrieve their full profile.
Action
List Payments
Stripe
List all payments for a customer, filtered by status, amount, or date range.
Related use cases
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Resolve duplicate charge complaints
When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.
Handle subscription billing questions
When a customer asks about their subscription, Macha pulls billing details from Stripe and relevant plan info from Notion, then presents a summary for the agent to review and respond.
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