Privacy Policy

AGZ Technologies Private Limited operates the getmacha.com website and maintains this privacy policy governing user data collection and use. The company provides AI-powered tools integrated with Zendesk for support teams.

Collection of Information

The company gathers several categories of data:

• Account information: Name, email, phone number, payment details, and identity verification documents
• Activity tracking: Location, IP address, browsing behavior, timestamps, and session analytics
• User-generated content: Images, text, documents, business contact information provided when creating webpages
• Client data: Information submitted by end-users through customer webpages
• Third-party submissions: Data provided through external services

Payment processing occurs through external gateways and follows those providers' policies rather than AGZ's retention practices.

Data Usage

The organization uses collected information for:

• Account access control and personalized experiences
• Service provision and payment processing
• Administrative communications and service updates
• Internal analytics and performance improvement
• Marketing and promotional campaigns
• Security and fraud prevention
• Legal compliance and law enforcement cooperation

Third-Party Sharing

Data disclosure occurs in these circumstances:

• Payment gateway processing requirements
• Support service providers
• Marketing and promotional activities
• Government agencies when legally required
• Analytical software tools for website optimization

Google Workspace Integration

When users connect Google Workspace accounts via OAuth, the platform may access Gmail, Calendar, Docs, Sheets, and Drive data. This data is:

• Processed by: OpenAI, Anthropic, and Groq LLM providers
• Used for: AI agent functionality and user-requested actions only
• Stored: OAuth tokens retained encrypted; content accessed in real-time, not permanently stored
• Shared with: Only LLM providers for request processing

Users can disconnect accounts anytime through settings.

Cookies and Tracking

The website uses cookies for user sign-in, preference maintenance, analytics, marketing effectiveness measurement, and security purposes. Users may decline cookies through browser settings, though some features may become inaccessible.

Data Security

The company implements password-protected accounts and advises users not to share credentials. Staff may access accounts for support purposes with user consent. The organization takes reasonable measures to protect confidentiality.

Data Retention

Information is retained as long as necessary for service provision or as legally required. Deleted accounts result in information removal except where law or defense purposes necessitate retention. California residents may request disclosure information about third-party sharing.

Contact

Questions should be directed to [email protected].