Zendesk
Connect Zendesk to Macha and give your AI assistant full access to your support stack. Search and retrieve tickets, update statuses, add internal notes or public replies, and automatically sync your Help Center articles as a live knowledge source — so your AI always has the latest answers.
Triggers & Actions
Action
Search Tickets
Search across all Zendesk tickets by keyword, status, assignee, or custom fields.
Action
Get Ticket
Retrieve full ticket details including comments, tags, and custom fields by ticket ID.
Action
Update Ticket
Change ticket status, priority, assignee, tags, or custom fields.
Action
Add Comment
Post a public reply or internal note on any ticket with formatted text.
Action
Get Articles
Search and retrieve Help Center articles by title, label, or category.
Action
Sync Knowledge Base
Automatically sync Help Center articles to Macha's knowledge base for AI-powered answers.
Trigger
Ticket Created
Fires when a new ticket is created in Zendesk.
Trigger
Ticket Updated
Fires when any field on a ticket changes — status, assignee, priority, or tags.
Trigger
Ticket Solved
Fires when a ticket is marked as solved.
Trigger
Ticket Reopened
Fires when a previously solved ticket is reopened by a customer or agent.
Get your AI assistant started in minutes
Agent instructions
Help customers who can't log in by searching the knowledge base and replying with reset steps
Instruct your AI
Tell your agent what to do in plain English. No code, no complex setup.
Search Tickets
Get Ticket
Tools for the AI
Select the tools
Pick which Zendesk actions your agent can use — search, update, reply, and more.
Let the AI work
Your agent handles it end-to-end — reads, decides, acts, done.
Zendesk works with everything else.
Zendesk is even more powerful when connected alongside your other tools. Macha brings them all together — so your AI assistant has full context across your entire stack.
Explore all integrations
Ready to connect
Zendesk?
Set up in minutes. No code, no implementation team. Just connect and go.