Resolve support tickets
with AI, effortlessly
AI agents that connect to Zendesk, Stripe, and Shopify — to resolve tickets, process refunds, and reply to customers, automatically.
Trusted by teams globally
Build AI Agents for
every workflow.
Give them instructions, connect your tools, and let them handle the work — from resolving tickets to answering questions.
Tell the AI what to do
Write plain-English instructions — the agent follows them exactly.
Give it the tools
Connect integrations — the agent reads, writes, and acts across them.
Zendesk
Search tickets · Update · Reply
Shopify
Get order · Search products
Slack
Send message · Alert team
Notion
Search pages · Knowledge base
Simply let it work
Fully autonomous, or chat with it — you decide.
Ticket #4821 resolved
Knowledge base · 8s
Ticket #4822 resolved
Refund issued · 12s
Ticket #4823 resolved
Slack alert · 4s
@supportAgent help me close #4821, customer wants a refund
Found order #1092. Draft reply:
"Hi Sarah, your $49.99 refund is on its way — 3-5 business days."
Your entire tech stack.
Fully integrated.
Macha connects to the tools your team already uses — with one-click integrations and full read and write access.
Explore all integrations
Create AI agents in seconds
Configure agents with custom instructions, choose their AI model, and scope their access to specific tools — all without writing a single line of code.
- Rich text instructions with the built-in editor
- Choose from 7+ AI models (GPT-5, Claude, Llama, and more)
- Scope access to specific connectors and tools
- Delegate tasks between sub-agents automatically
@supportAgent
GPT-5 Mini · 3 connectors
Instructions
You are a support agent. Search the knowledge base first, then check Zendesk for ticket context. Always be helpful and concise.
Return Policy 2026.pdf
42 chunks · indexed 2h ago
help.macha.ai
156 pages crawled
Zendesk Help Center
89 articles · auto-sync via webhook
Notion — Team Wiki
34 pages · live integration
Connect all your data, easily and securely
Upload files, crawl websites, or sync live data from your integrations. Macha indexes everything and gives your agents instant access through hybrid search.
- PDFs, DOCX, CSV, and more — upload directly
- Crawl websites and index entire help centers
- Live sync from Zendesk, Notion, and Google Docs
- Hybrid search — semantic vectors + keyword matching
Automate workflows with triggers
Connect real events to AI agents. When a ticket arrives, a Slack mention fires, or a status changes — your agent takes action instantly.
- Event-driven — Zendesk tickets, Slack mentions, and more
- Agents run autonomously — no human in the loop
- Full audit trail for every action taken
- Smart debouncing prevents duplicate processing
Trigger
New Zendesk ticket created
Priority: High · Subject: "Can't access my account"
@supportAgent
Searched knowledge base — 3 results
Read ticket details from Zendesk
Posted reply with solution
Ticket resolved automatically
Response time: 8 seconds · Full audit trail logged
Built For Trust.
Designed For Privacy.
Your data is safe with Macha AI. We meet the highest security standards so you can focus on support without compromise.
GDPR Compliant
Fully aligned with global data protection and security standards.
Zero Data Retention Policy
We never store customer information or your customer conversations.
Loved by support teams worldwide
See what support teams are saying about Macha AI.
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
The application seems excellent to me! We are still testing, and we need support for some details and they were extremely efficient too!
Daniela Costa
Head of Support, Seabra
Macha has been a great addition to our support toolkit. It generates clear, well-organized responses that fit naturally into our workflow. One feature we particularly appreciate is its ability to automatically reply in the same language as the ticket.
Marius F
Support Head, Zentana
We've been using Macha for a little while now and it's been really great addition so far! It's powerful, convenient, and makes getting work done a lot easier for our agents.
Alexander Wedén
Head of Support
Support team is very helpful and responsive. Really enjoy how lightweight this is within Zendesk itself vs other more intrusive tools.
Cathleen Wright
Zendesk Admin, Cortex IO
So far it's pretty good! Our queries are a little nuanced, so we can't always use it, but it's got enough utility for us. It can even incorporate our bilingual country with greetings in a second language.
Jae Oliver
Head of Support, Wise
Really enjoying using Macha, it has made a noticeable difference to our support team in a short amount of time. I really like the ticket summary feature, saves us a lot of time.
Harry Jackson
Head of Support, Crumb
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Macha AI is a great addition to my workspace! It's powerful, convenient, and it really makes productivity so much easier for our agents!
Dave G
Head of Support, Cyber Power Systems
Very impressed! AI integration for Zendesk has certainly come a long way and Macha seems to set the standard for now. This will for sure save lot of time in our support team.
Pauli Juel
Head of CS, Dokument24
Macha has been working great for us so far! The auto-responses are accurate and our resolution time has dropped significantly.
Lana T
Zendesk Admin, Swotzy
Macha AI is a great addition. The knowledge base feature means our agents always have the right answers at their fingertips.
Mischa Wolf
Head of Support, Topi
We're enjoying this integration so far. It's made our support team more efficient and our customers get faster responses.
Paula G
Head of Customer Support, Xly Studio
The team enjoys using it. It saves considerable time on common questions and the integration options are excellent.
Kilian Leister
Support Head, Didriksons
Ready to supercharge your team with AI?
Get started in minutes. Connect your tools, configure your agents, and let AI handle the rest.