Blog
Insights, guides, and updates from the Macha team.
The Knowledge Base That Updates Itself: How Past Tickets AI Solves Documentation's Biggest Challenge
Stop manually updating your knowledge base. Past Tickets AI automatically transforms solved Zendesk tickets into searchable documentation, keeping your knowledge current as your product evolves. Perfe
How AI Knowledge Base by Macha Brings All Your Knowledge Sources Into Zendesk
Stop wasting 1.8 hours daily searching for info. AI Knowledge Base unifies Help Center, Notion, Confluence, Shopify & more in Zendesk. AI suggestions + natural language search. $15/mo flat.
How to Route Tickets to the Right Departments in Zendesk (Without Keywords Triggering on Agent Replies)
Learn how to set up department-based ticket routing in Zendesk using triggers, avoid common keyword routing pitfalls, and prevent agent replies from re-routing tickets to wrong departments.
How to Automatically Populate Zendesk Ticket ID in a Custom Field
Learn how to automatically populate Zendesk ticket IDs into custom fields using webhooks and triggers. Complete guide with official documentation and step-by-step instructions.
How to Track Agents Who Open Tickets But Don't Work on Them in Zendesk
Discover proven methods to identify Zendesk agents who view tickets without taking action. Learn about Time Tracking, WFM, Access Logs, and Play Mode analytics to optimize team performance.
How to Stop Zendesk Spam Emails: The Complete Fix Guide
Getting flooded with spam tickets in Zendesk? Or worse — people complaining they're receiving suspicious emails "from" your company? Here's everything you need to know and how to fix it.
7 Best Zendesk AI Copilot Apps for Agents in 2026: Complete Comparison Guide
Compare the top 7 Zendesk AI Copilot tools for 2025. Detailed pricing breakdown, feature comparison, and real recommendations to help your support team work faster. Includes Macha AI, Stylo, SwiftCX,
Zendesk AI Pricing: Complete Breakdown by Plan (2025)
Complete Zendesk AI pricing guide. Get exact costs for AI agents, Copilot, automated resolutions & add-ons across Support Team, Suite Team, Professional & Enterprise plans.
The Complete Guide to Zendesk AI: Features, Pricing & Everything You Need to Know (2026)
Confused about Zendesk AI pricing and features? This comprehensive guide covers AI Agents, Copilot, implementation, and cost-effective alternatives for 2026.
Best Analytics & QA AI Tools for Zendesk in 2026: Complete Guide
Discover the top 5 Analytics, Quality Assurance, and Operational AI platforms for Zendesk. Compare Kaizo, SentiSum, Miuros, Geckoboard, and Qvasa with pricing, features, and real customer results.
10 Best AI Chatbots for Zendesk Messaging & Sunshine Conversations (2026)
Compare the top 10 AI chatbot solutions that integrate with Zendesk Messaging and Sunshine Conversations. Pricing, features, and company size recommendations included.
11 Best AI Tools for Zendesk in 2026: Complete Comparison Guide
Compare the 11 best AI tools for Zendesk in 2026. Discover AI copilots, automation apps, and translation tools to supercharge your support team. Includes pricing, features, and honest reviews.