Keep knowledge base synced across sources
Macha continuously syncs knowledge from Zendesk Help Center, Notion docs, and Google Docs into a unified knowledge base — so your AI assistant always has the latest information from every source.
Eliminates stale answers by keeping all knowledge sources in sync automatically.
How it works
Scheduled
Runs on a regular sync schedule
Sync Help Center
Synced 45 articles from Zendesk Help Center
Sync Notion
Synced 28 pages from Notion workspace
Sync Google Docs
Synced 12 documents from Google Drive
Knowledge base sync complete:
• Zendesk Help Center: 45 articles (3 updated)
• Notion: 28 pages (1 new, 2 updated)
• Google Docs: 12 documents (0 changes)
Total knowledge sources: 85 documents
Triggers & Actions
Trigger
Scheduled
Zendesk
Runs on a regular sync schedule
Action
Sync Knowledge Base
Zendesk
Automatically sync Help Center articles to Macha's knowledge base for AI-powered answers.
Action
Sync to Knowledge
Notion
Sync Notion pages as a live knowledge source for AI-powered answers.
Action
Sync Docs to Knowledge
Google Workspace
Sync Google Docs as a live knowledge source for AI-powered answers.
Related use cases
Respond to common questions via Slack
When someone asks a question in Slack, Macha searches internal documentation in Notion and replies in-thread with the answer — complete with source links.
Sync resolved ticket insights to Notion
When tickets are resolved, Macha extracts key insights — issue type, resolution, customer sentiment — and logs them to a Notion database for tracking and analysis.
Answer policy questions from Notion wiki
When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.
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