Handle account update requests
When a customer requests an account update — email change, name update, or address correction — Macha verifies the request, makes the update in Stripe, and confirms on the ticket.
Automates routine account changes while maintaining proper verification steps.
How it works
Ticket Created
Customer requests account changes
I need to update my billing email from [email protected] to [email protected].
Verify customer
Confirmed customer identity via ticket email match
Done! I've updated your billing email to [email protected]. All future invoices and receipts will be sent to your new email address. Let me know if you need anything else!
Update ticket
Status → Solved
Triggers & Actions
Trigger
Ticket Created
Zendesk
Fires when a new ticket is created in Zendesk.
Action
Get Ticket
Zendesk
Retrieve full ticket details including comments, tags, and custom fields by ticket ID.
Action
Get Customer
Stripe
Look up a Stripe customer by email, ID, or name and retrieve their full profile.
Action
Add Comment
Zendesk
Post a public reply or internal note on any ticket with formatted text.
Action
Update Ticket
Zendesk
Change ticket status, priority, assignee, tags, or custom fields.
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