Detect and flag failed payments
When a payment fails in Stripe, Macha immediately alerts the team in Slack with customer details, failure reason, and suggested next steps.
Ensures failed payments are caught and acted on quickly, reducing involuntary churn.
How it works
Payment Failed
A customer payment fails
Get context
Customer: Maria Chen, Pro plan, 8 months active, 2 previous failed attempts
⚠️ Payment Failed
• Customer: Maria Chen ([email protected])
• Amount: $99.00 — Pro Monthly
• Reason: Card declined (insufficient funds)
• Previous failures: 2 in last 30 days
This is a high-value customer (8 months active). Consider reaching out directly.
Triggers & Actions
Trigger
Payment Failed
Stripe
A customer payment fails
Action
Get Customer
Stripe
Look up a Stripe customer by email, ID, or name and retrieve their full profile.
Action
Get Payment
Stripe
Retrieve full details of a specific payment including status, amount, and metadata.
Action
Send Message
Slack
Send a message to any Slack channel or direct message conversation.
Related use cases
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Look up a customer's payment history
When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.
Resolve duplicate charge complaints
When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.
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