Auto-suggest knowledge base articles in Slack
When someone asks a support question in Slack, Macha searches both Zendesk Help Center and Notion documentation to find relevant articles and replies in-thread with links and key takeaways.
Reduces repeated questions in Slack by connecting the team to existing documentation.
How it works
App Mention
Team member asks a question
@macha how do we handle returns for items bought more than 30 days ago?
Search Help Center
Found "Return Policy" article in Zendesk
Search Notion
Found "Extended Returns — Exceptions" in Notion wiki
Standard policy: returns within 30 days for full refund. After 30 days:
• Defective items: covered under warranty (up to 1 year)
• Store credit: available up to 60 days
• Exceptions: manager approval needed for 60+ days
Sources: Return Policy (Help Center), Extended Returns (Notion)
Triggers & Actions
Trigger
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
Action
Get Articles
Zendesk
Search and retrieve Help Center articles by title, label, or category.
Action
Search Pages
Notion
Search across all Notion pages by title or content keyword.
Action
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
Related use cases
Respond to common questions via Slack
When someone asks a question in Slack, Macha searches internal documentation in Notion and replies in-thread with the answer — complete with source links.
Sync resolved ticket insights to Notion
When tickets are resolved, Macha extracts key insights — issue type, resolution, customer sentiment — and logs them to a Notion database for tracking and analysis.
Answer policy questions from Notion wiki
When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.
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