Answer product availability questions
When a customer asks whether a product is in stock or available in a specific variant, Macha checks Shopify inventory in real time and replies with current availability.
Reduces friction in the buying journey by giving instant, accurate stock answers.
How it works
Ticket Created
Customer asks about product availability
Do you have the Comfort Hoodie in size L? I can't tell from the website if it's in stock.
Search product
Looking up "Comfort Hoodie" in Shopify
Check inventory
Size L: 12 units in stock, Size XL: 3 units
Great news! The Comfort Hoodie in size L is in stock — we have 12 available. You can grab one here: [link]. Let me know if you have any other questions!
Update ticket
Status → Solved
Triggers & Actions
Trigger
Ticket Created
Zendesk
Fires when a new ticket is created in Zendesk.
Action
Search Products
Shopify
Search your product catalog by title, SKU, vendor, or product type.
Action
Get Product
Shopify
Retrieve full product details including variants, images, and inventory levels.
Action
Add Comment
Zendesk
Post a public reply or internal note on any ticket with formatted text.
Related use cases
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
Handle "where is my order" from Slack
When a team member asks about an order in Slack, Macha pulls up the order details from Shopify and replies in-thread with the full status — tracking, fulfillment, and delivery estimate.
Look up order details mid-conversation
While handling a ticket, your agent asks Macha to pull up order details from Shopify. Macha surfaces the order info right in the conversation so the agent can reference it in their reply.
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