Guide new customers through setup via Slack
When a new customer joins a shared Slack channel, Macha walks them through onboarding — pulling setup guides from Notion, sharing relevant Google Docs, and answering questions along the way.
Provides a personal onboarding experience at scale through conversational guidance.
How it works
App Mention
New customer asks for setup help
@macha we just signed up and need help getting started. Where do we begin?
Find setup guide
Found "New Customer Onboarding Checklist" in Notion
Find setup docs
Found "Quick Start Guide" in Google Docs
Welcome! Here's your getting-started checklist:
1. ✅ Account created (done!)
2. Connect your first integration (start with Zendesk or Slack)
3. Set up your knowledge base — import Help Center or Notion docs
4. Configure your first AI agent — I'll walk you through it
5. Test with a sample ticket
I've shared the Quick Start Guide in this channel. Want to start with step 2?
Triggers & Actions
Trigger
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
Action
Search Pages
Notion
Search across all Notion pages by title or content keyword.
Action
Get Page
Notion
Retrieve the full content of a Notion page including nested blocks.
Action
Search Docs
Google Workspace
Search across Google Docs by title, content, or owner.
Action
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
Related use cases
Send follow-up emails after ticket resolution
After a ticket is resolved, Macha automatically sends a personalized follow-up email through Google Workspace — checking in with the customer and asking for feedback.
Collect customer feedback post-resolution
After a ticket is resolved, Macha sends a personalized feedback request email through Google Workspace and logs the response in Zendesk for tracking.
Try this
workflow today.
Set up in minutes. No code, no implementation team. Just connect and go.